if it's not spotless, it's not clean!


FAQ - Frequently Asked Questions

Below are answers to commonly asked questions we've received regarding our services.  If you have a specific question that is not answered below, please contact us.

Can I cancel or reschedule services if necessary?

Absolutely, just be sure to give us 24 hours notice to avoid being charged a cancellation fee.



Do I need to provide my own cleaning supplies?

Not at all!  We provide our equipment and cleaning supplies for each job.



Does someone need to be in the home or facility during the cleaning?

This is completely up to the client.  Most of our clients provide a key and instructions for disarming their alarm to clean after working hours or while they are away from the home.  This allows us to be efficient and consistent with each time we service your facility or home.



How many people will come out to service my facility/home?

We will send 2 or more crew members, depending on the size of the job.



When recurring cleaning services are provided will the same crew service the facility each time?

We make every effort to ensure that the same crew cleans your home each time, but on occasion, we may need to send a different crew. If this is the case, they will be prepared to clean to the personal specifications of your facility or home.



What are your rates?

Every facility or home is different.  Rates are determined by the number of hours expected to clean the home or facility.  We'll be sure to customize a quote to meet your cleaning and budgetary needs.



What forms of payment do you accept?

We accept Visa, American Express, Master Card, Discover and checks.  If you choose to pay by check, the invoice you receive will indicate the address to remit payment.



Copyright 2018, Spotless Logistics, LLC.  All rights reserved.

if it's not spotless, it's not clean!

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